A teenager from Beccles is stranded abroad after suffering injuries that left her in intensive care.
Lily Ellard, 19, was travelling around Thailand with her friend Izzy Birch when the pair were involved in a road accident on January 16.
They were taken to Bangkok Hospital and Lily was put in an intensive care ward after suffering multiple facial and leg fractures.
An English boy the girls had befriended called Lily's dad, David Ellard, to tell the family the news.
Her sister, Naomi Ellard, said: "They went on holiday to be young and have some fun.
"When we received the call it was one of those moments you can't even describe - time stood still.
"We felt so helpless, the worst part is that she's so far away."
Izzy, also 19 and from Beccles, has since been discharged and has returned home and Lily is out of intensive care.
However, she is required to remain at the hospital in Bangkok this week as she is still receiving care for her injuries.
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Mr Ellard flew out to Thailand last Wednesday to be by her side and is awaiting the green light to return home.
When Lily returns to the UK she will need ongoing care from medical professionals. The family has launched a Gofundme page to help cover medical costs and lost income from Mr Ellard having taken leave from work, which has already attracted £10,000.
Naomi said: "Both girls were insured but we need money for the flights as well as treatment and rehabilitation that isn't covered by the NHS.
"We've donated to other fundraisers before and you never know when you'll need someone else's help."
Izzy and Lily are known in the community for having worked at Two Magpies Bakery in Beccles.
Steve Magnall, owner of Two Magpies, said: "I have contacted the girls to send my best wishes and to see if they need anything.
"They are a lovely couple of people and our thoughts are with them."
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