Culrose care home in Dickleburgh rated inadequate by CQC

Culrose Residential Home in Dickleburgh, near Diss, has been placed into special measures by the Care Quality Commission following a recent inspection.

The watchdog's visit was sparked by an incident - which is still being investigated - which saw a resident of the nursing home seriously injured.

During their checks, inspectors found a host of "unacceptable" shortcomings relating to residents' safety.

They found: 

• One person with dementia being given sedative medication despite not showing any danger to themselves or others - something that was described as "violating their human rights";
• One resident found on the floor with a head injury - 16 minutes after pressing their alarm;
• Residents found with unexplained bruising;
• Unsafe equipment including a hoist with parts broken off.

Gill Hodsgon-Reilly, deputy director of operations at CQC in the east of England, said: "We were disappointed to find leaders had failed to identify and effectively respond to many issues affecting people's safety in the home, including care that was not adapted to people's needs.

"For example, we previously raised concerns with leaders about managing people's risks, but found this had continued to deteriorate.

"Some care plans also contained conflicting or generic information on people's ability to make choices in their own care. This didn't respect their human rights.

"We were also concerned about the high number of falls people were having."

The home, which is run by CareEast Ltd, was already rated as requiring improvements but has been downgraded to inadequate.

Ms Hodgson-Reilly added: "While people told us they felt confident in the skills of the staff, these shortfalls in leadership are not acceptable.

"We've told the provider where improvements are needed and will continue to monitor the service closely."

The home was approached for comment, but a worker said the manager was abroad and unable to comment.