Find out why a detailed broker review from Aston Lark is essential for mitigating the risks of underinsurance and cyber-crime.

Aston Lark, one of the top three independent chartered insurance brokers in the UK, expanded its reach by opening a new branch in Norwich. All staff are required to hold a minimum chartered certificate, guaranteeing qualified services to valued clients across all commercial sectors, including haulage, construction, professional services and manufacturing.

Sales director Katherine Campbell and regional director James Monkhouse have both worked in the Norwich commercial insurance market for over 20 years.

“We don’t rely on clients to come to us and tell us what they need,” says James. “We’ll go and see them regularly to make sure they’re advised properly.”

Katherine, a fellow of the Chartered Insurance Institute (FCII), says: “Sometimes we’ll see that a client has a horrible condition or exclusion on their policy that they never realised they had. We can help clients ensure they don’t fall into the traps of becoming uninsured.”

During the cost-of-living crisis, many businesses have turned to substandard products.

“People are racing to the cheapest route without really knowing what they’re buying,” Katherine says. “We provide more technical hands-on support and a quality product for a fair price.”

The company performs comprehensive broker reviews, thoroughly examining aspects such as security measures, stock valuations, turnover forecasts and wage considerations. They assess business continuity plans and indemnity periods to ensure robust risk management and financial protection.

“We take a holistic approach with our clients,” Katherine says. “We’ll speak to them to get a real picture of who they are and what they do. It’s not a tick box exercise.”

This holistic approach also ensures that clients do not fall prey not only to underinsurance, but also to the risks of emerging business tools such as artificial intelligence (AI).

“Unfortunately, AI is now being used by cyber criminals as an increasingly easy way to defraud people,” says James. “We’re seeing a rise in phishing emails and impersonation scams.”

To proactively address potential threats, James and Katherine diligently visit clients well in advance of their renewal, maintaining ongoing and open communication with them to identify coverage gaps and effectively reduce claims reserves.

“We try to create positive results and provide solutions for businesses – whether that involves identifying gaps in cover, fixing problems or delivering savings in the time of inflation and the rising cost of living,” says James.

“That’s what we’re here for.”

For more information, visit astonlark.com