Jobs at Norwich Train Station could be under threat as part of changes to rail services across the country.
Plans to close almost every railway station ticket office across England were officially announced on Wednesday.
Train company representative the Rail Delivery Group (RDG) made the announcement as passenger numbers nationwide stand at the lowest since 2002 and revenue lies 30pc below pre-Covid levels.
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Greater Anglia has confirmed that Norwich's ticket office will become a Customer Information Centre.
A company spokesman said this will see "minor alterations" to opening hours in Norwich, but the centre will "offer a full range of products and provide help with more complex transactions".
There will also be no change to the hours that staff are available, with an employee presence throughout the day.
However, the company has declined to comment on whether the shake-up will result in any job cuts.
The Rail, Maritime and Transport union (RMT), which has been engaged in strike action on the railways as part of a bitter dispute over jobs, pay and conditions, said "hundreds of redundancy notices" are being issued to ticket office staff.
It is understood that a consultation process with affected staff has begun and operators hope to avoid compulsory redundancies.
RMT general secretary Mick Lynch has described the policy as "a savage attack on railway workers, their families and the travelling public".
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The news comes after transport secretary Mark Harper wrote to train operators asking them to cut costs.
There are 1,007 stations with ticket offices in England run by train companies operating under contracts issued by the government.
But the RDG claims just 12pc of train tickets are bought from offices at stations, down from 82pc in 1995.
RDG chief executive Jacqueline Starr said: "The ways our customers buy tickets has changed and it’s time for the railway to change with them.
"Our commitment is that we will always treat our staff, who are hugely valued and integral to the experience our customers have on the railway, fairly, with support and extra training to move into new more engaging roles."
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