Norfolk police, ambulance and fire services hit by 999 fault

The issue was first reported just before 9am this morning and it  affected 'blue light' services across the country.

Calls were back in operation after 10am this morning.

BT, which manages the 999 system, has reported that a "system failure" caused the problems. 

A spokesman for the telecoms giant said: “Early this morning we experienced a problem with the 999 service.

“The situation is fast-moving as we fix the problem and our backup platform is now working – so people should call 999 as usual.

“We will provide updates as the issue is resolved.”

The Norfolk Fire Service and Norfolk police have said that while 999 calls should be working, if you can't get through call 101 and ask for the service you need.

UPDATE

Our control room is now able to receive 999 calls.

Should you experience any issues with 999, please continue to call 101.

Please ONLY call in an emergency. Any non-emergency incidents can be reported online here: https://t.co/HOGDGoQ262 https://t.co/sgmhjGFNxY

— Norfolk Police (@NorfolkPolice) June 25, 2023

999 calls should now be working, but if you can't get through, please call 101 and ask for the fire service.

— Norfolk Fire and Rescue Service (@Norfolkfire) June 25, 2023

The East of England Ambulance Service also said its 999 call system was back in operation but urged people to only call the number in an emergency.

BT have confirmed that 999 calls can now be taken following an earlier technical fault. The system may not be working to full capacity, so please only call 999 in an emergency.

— EEAST Ambulance Service (@EastEnglandAmb) June 25, 2023

It is currently not known what has caused the technical fault or when the issue will be resolved.