A dream Highlands holiday in a converted campervan turned into something of a nightmare for a Norwich couple.

Chris Eve and his wife Claire, from Taverham, took their beloved campervan to Scotland but ran into problems with recovery firm RAC.

They have since received a profuse apology ahead of finally getting their van back tomorrow.

The drama began on Wednesday, May 27 when the couple suffered steering damage near Fort William.  

Eastern Daily Press: The campervan was picked up by a trusted partner, but the couple were left behind The campervan was picked up by a trusted partner, but the couple were left behind (Image: Chris Eve)

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Chris said: “We have unlimited tow on our RAC policy and called them out.  

“What happened next was not what we were expecting - and we found ourselves stranded in Stirling outside a closed hire car branch with no way of getting anywhere.  

“In short, we were abandoned.” 

The couple reported their breakdown at 9.48am on May 27 and were told their approximate recovery time would be 2.54pm.  

However, they later received a text to say a trusted partner would be recovering them – when that truck arrived, it loaded up the van, but the couple were told a hire car was being sent for them.  

Eastern Daily Press: Chris Eve and his wife were on holiday in a converted campervan Chris Eve and his wife were on holiday in a converted campervan (Image: Chris Eve)

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Later they were picked up and taken to a closed Enterprise Car Hire, the Stirling branch, where they were told they would pick up their car from.  

When they finally got to Glasgow airport they were too tired to drive so had to book into a hotel for the night.  

A spokesman from RAC said: “We’ve apologised to Mr and Mrs Eve for not recovering them with their campervan.  

Eastern Daily Press: The couple haven't seen their campervan since it's recovery The couple haven't seen their campervan since it's recovery (Image: Chris Eve)

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“We’re pleased to say that it’s being returned to them tomorrow (June 8).

“We’ve already reimbursed their taxi fee and will cover all their hotel and hire car costs.  

“As valued, long-term members we’ll also agree a suitable gesture of goodwill to say sorry for not handling their breakdown as well as we normally do.”