A Great Yarmouth care home has been branded inadequate after inspectors found it understaffed and said that residents did not always have their rights protected.

Eastern Daily Press: Salisbury Residential home, Yarmouth.Salisbury Residential home, Yarmouth. (Image: ©archant2015)

The Care Quality Commission (CQC) watchdog has told Salisbury Residential Home it must make improvements or face enforcement action. During an unannounced inspection in November, inspectors found the home was failing to provide care which was safe, effective, caring, responsive or well led.

The report, published online, said the quality of care at the home was 'not being effectively monitored and some people's records were inaccurate', adding that while staff were happy in their work, leadership had 'embedded a culture where staff delivered care in an institutionalised way and not in line with a person's individual need or preference'.

Medicines were not always managed safely, there were not always enough staff to meet the needs of residents and people living there were not always treated with respect, they ruled. A statement from the home said the new management team was already working towards improvements after their previous inspection in May 2014.

It added: 'Staff have worked closely with the local quality assurance team and CQC inspectors to produce a further action plan to ensure the standards not met are addressed and that a more detailed quality of evidence-based information can be provided. The new process of inspection is incredibly thorough and slightly daunting – but ultimately it is of great benefit to the home in terms of providing a dispassionate, informed external view of what we do well and what we need to focus on for the future.'

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